Plus Computer Solutions offers the only fully staffed, full time Telephone Support Program in BC!
Plus' Telephone Support Program is open daily from Monday to Friday during regular business hours. (Please note: 24 Hour a day 7 day a week support is available. Contact us for details.)
Plus offers our Sage 300 ERP (Formerly known as Sage ERP Accpac) and Sage CRM Annual Telephone Support Program, which allows you to have priority access to our professional team. Our telephone support team will work with you to gather the necessary details and information required to assess, investigate and resolve your issue. Your co-operation and participation will be important to assist us in finding a solution. We will do our best to resolve your issue either over the telephone or through Webex, an internet meeting tool. Please be advised, it may be necessary to book a consultant onsite to resolve the issue; consulting rates apply to all on-site services.
Plus Provides. Guaranteed.
Priority Access to our professional team. We offer four different types of membership to our telephone support program. You are guaranteed to find one that suits all of your requirements but each one comes packed with great benefits.
Response times are guaranteed. Each membership has its own response time guarantee. We will never take longer than the specified timeline to investigate your case.
Offers – Members receive exclusive offers and rates for our training centre, webinars and annual customer conference.
Virtual Assistance though desktop support. Our expert consultants can connect to your desktop through remote support so that they can clearly see the issue you are having and resolve it without the wait time of on-site calls.
Intelligence - Be the first to know about product updates as well as free lunch and learn webinars on topics chosen by you!
Direct access to our self-serve client centre. Log and track your own technical support cases as well as gain access to tons of valuable resources.
Expertise. Full access to our consultants including complimentary system reviews. Get the experts in at no extra charge to see how your system can work better for you.
Safety. Our team wiill ensure the integrity of your data at every step, and we can implement software that will automatically create backup copies of your database on a regular basis.