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CRM – “What’s In It For Me?”

Posted by Dee Dutton on Mon, May 25, 2015 @ 10:37 AM

CRMWhat is CRM? Simply put, CRM is a system for recording and storing all information related to customer or contact interactions.  CRM stands for “Contact Relationship Management” although if you search it up you will see  “Customer Relationship Management”.   However, that’s not necessarily true.  We at BAASS consider a CRM system to contain and encapsulate all information and communications you have with… well… your CONTACTS!  Contacts can be of any type:  leads or prospects, vendors, staff, or your CUSTOMERS

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Obtaining the Information You Need to Serve Your Customers Well

Posted by BAASS Consultant on Tue, May 19, 2015 @ 09:17 AM

CRMCustomer service is, without a doubt, important to businesses of any size. Whether you are a small business just starting out or a multi-national company who has been around for years, how you treat your customers and their impression of your company matters a great deal. Study after study has shown that the quality of service you provide your customers has a direct impact on customer loyalty and longevity. If you fail to meet your customers’ expectations in terms of service, do not expect them to stick around long enough to give you a second chance.
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Uncovering the Differences between Cloud and On-Premise Solutions

Posted by Glen Mund on Tue, May 19, 2015 @ 09:12 AM

cloudHave you thought about moving your business management software solutions to the Cloud? As more and more businesses begin to take their business processes and software to the Cloud, we have received a number of questions regarding the pros and cons of moving to the Cloud. From questions about the Cloud’s security to assumptions about its costs savings, we have fielded a number of inquiries and cleared up some common misconceptions about the Cloud and on-premise software.

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The Key to Simplifying Talent Management

Posted by BAASS Consultant on Tue, May 19, 2015 @ 09:11 AM

dreamstime_xxl_16595272As a human resources manager, your job is not finished once you have identified the perfect candidate and filled the vacant position in your company. In fact, the truth of the matter is your job has just begun. In order to retain the talent you just secured, you will have to do a little more work than simply sign off on the new hire packet. Talent management involves much more than simply attracting and hiring the right candidates for the job; it involves a number of tasks and disciplines, including:

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Is Limited Visibility Hindering Your Company’s Ability to Grow?

Posted by BAASS Consultant on Tue, May 19, 2015 @ 09:11 AM

erp__flow_smallerWhere do you see your company in five years? Do you imagine it on the same track, selling the same products and services to the same customers competing against the same competitors? Or do you see a company that has progressed into that of a leader in your industry, whose inventory is full of new products and services to provide for new customers in new markets?

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Making Your Business Assets Work for You

Posted by BAASS Consultant on Tue, May 19, 2015 @ 09:10 AM

100_money_backThe value of your business is tied up in your assets. Your assets, however, consist of more than the inventory stored on your warehouse shelves and the revenue from the sale of said inventory. For a true picture of your business assets, you need to look at everything your business owns, including the buildings used to house inventory, the computers your employees use to manage business processes, the land upon which your buildings are built, and all the items in between that you have purchased to maintain your business. 

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Four Reasons CRM is Right For You

Posted by Jennifer Baynes on Fri, May 08, 2015 @ 03:43 PM

What is CRM? Customer Relationship Management is the tool everyone in an organization can use, and I mean everyone.  As someone who has had many roles at BAASS BC/Plus Computer Solutions, I have had first hand experience in how this tool is invaluable. Below are just some of the reasons CRM is being implemented in many organizations.

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Tags: Sage CRM

BAASS Business Solutions Inc. Scoops All Three Partner Awards at TPAC

Posted by BAASS Consultant on Mon, May 04, 2015 @ 10:54 AM

BAASS Business Solutions Inc. (BAASS), a distinguished Sage 300 ERP partner within North America and the Caribbean, was proud to win all three partner awards at the 2015 Third Party Advantage Conference (TPAC).
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How to Become a More Outcome-Oriented Business

Posted by BAASS Consultant on Wed, Apr 15, 2015 @ 02:56 PM

Have you ever wondered why a particular product of yours is struggling to gain sales in a particular area? Has one of your products seen a sudden and significant decline in customer purchases? Finding the root cause to these and other business issues should be top priority; however, many businesses struggle to pinpoint the root of their problems without a significant investment in time and money. Many companies turn to extensive market studies to uncover the reasons why their products will not sell in a certain market and then invest in significant marketing and product redistribution campaigns to make up for their loss. 

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Why Personal Relationships Matter to Your Organization & How You Can Start Building Them

Posted by BAASS Consultant on Wed, Apr 15, 2015 @ 02:49 PM

On a scale of 1 to 10 (1 being the most dissatisfied and 10 being the most satisfied), how would your customers rate your business when it comes to customer service? Now, ask yourself the same question. How would you rate your business when it comes to customer service?

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